Motorola AirDefense - Network Assurance Solutions

CLIENT TROUBLESHOOTING MODULE: Expert analysis of wireless client connectivity

Client connectivity failures can be caused by a variety of issues, many of which have nothing to do with the wireless network. Unfortunately, even experienced mobile users often send wireless network support staff off to troubleshoot faults that may not be a wireless problem. That’s a drain on your most valuable resources – and it doesn’t get your users back online any faster.

Use resources more effectively
The Motorola AirDfense Client Troubleshooting module, a part of our Network Assurance solution, lets tier one helpdesk personnel with limited wireless networking expertise easily identify the exact connectivity problem, so they can resolve it or escalate it as appropriate. The Client Troubleshooting module’s sophisticated analysis engine will quickly identify device level problems, wireless network health, wireless network availability, wireless network or client configuration, and wired network connectivity issues. The Client Troubleshooting module lets you keep your senior IT staff focused and productive by making better use of your first line personnel.

Solve problems more efficiently
The Client Troubleshooting module provides tools for faster, easier network problem resolution. The tool:

• Is designed for level one helpdesk
• Helps quickly determine whether or not issues are on the wireless or wired network
• Can simplify debugging of wireless issues
• Helps eliminate escalation of easily fixed problems to senior level staff
• Is designed for centralized troubleshooting of performance problems and policy violations of end user devices

The module is designed to help entry level IT staff easily identify problems for quick remediation, reserving escalation for more advanced issues. It will significantly reduce network helpdesk costs and operational expenditures related to the wireless network by practically eliminating the need to travel onsite to troubleshoot wireless network issues.

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