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AirDefense products are designed to be secure and scalable. Our support offerings are designed to be simple and flexible, while providing the level of support that today’s enterprise customer demands.
Support Center
AirDefense's online support center allows you to submit your support request online and track the progress through to resolution. You may also review previous tickets and resolutions to help quickly resolve issues.
Call Center Support
AirDefense is available to you 24x7x365 via our Customer Call Center. A call center representative will promptly open a case and assign it to the most qualified support representative.
You may reach the call center by dialing:
Toll-Free Number: (800) 913-1257 (US & Canada only)
International Callers: (306) 564-2981
Email Support
Technical Support may be reached by email at Support@AirDefense.net.
Online Training
AirDefense offers a variety of online training services for current customers.
AirDefense University
Customer training is now available via online streaming on AirDefense University. Topics range from introductory product training to more advanced feature topics. Customers may also view current product demos. To access AirDefense University, customers must register for access to the AirDefense Support Portal.
Online Lunch & Learn Series
This series of courses provides in depth knowledge about advance topics that will empower attendees to deploy, configure, and maintain the AirDefense Enterprise product more effectively. These 1 hour sessions will provide the necessary information so you can get more out of AirDefense products. Our Lunch & Learn courses will teach customers how to deploy and manage AirDefense’s Enterprise solution to better secure their WLANs. You will learn how to effectively manage the performance and security issues that exist in today’s wireless LANs.
You provide the lunch and we will provide the learning.
Rogue Mitigation with Enterprise 7.3 |
May 5, 2008 |
(12pm ET/ 9am PT) |
Spectrum Analysis |
May 12, 2008 |
(12pm ET/ 9am PT) |
Advanced Forensic Analysis |
May 19, 2008 |
(12pm ET/ 9am PT) |
Advanced Configuration |
June 2, 2008 |
(12pm ET/ 9am PT) |
WLAN Trouble Shooting using Enterprise 7.3 |
June 9, 2008 |
(12pm ET/ 9am PT) |
Centralized Management Console |
June 16, 2008 |
(12pm ET/ 9am PT) |
LiveRF |
June 23, 2008 |
(12pm ET/ 9am PT) |
AirDefense Mobile 4.3 |
June 30, 2008 |
(12pm ET/ 9am PT) |
WEP Cloaking |
July 7, 2008 |
(12pm ET/ 9am PT) |
Please register and webex details will be emailed to you. 
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For an overview of the latest General Availability (GA) software releases for each product:
Click Here
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| Submit your request for features in AirDefense Enterprise, AirDefense Mobile, AirDefense Personal, and AirDefense BlueWatch:
Click Here
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Online Training